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FAQ

Customer Questions
Do you accept returns?

Yes, all returns within the United States are free. Please see our Shipping & Returns policy for steps on how we process returns.

Do you have a brick and mortar store?

No, we are currently only an online store.

How can I reach a customer service representative over the phone?

You can either fill out our contact us form or send an email to info@isntshelovelystore.com stating that you would like a representative to contact you. A representative will contact you within 12 hours.

Do you ship internationally?

Yes. For international shipments it is the customer's responsibility to check duty,
if any, that may be imposed by the receipient's customs/government office.

What payment methods do you accept?

We accept all major credit cards with a visa, mastercard, discover and american express logo. We also accept payment by debit card and paypal.

How Do I purchase a gift certificate?

To purchase a gift certificate click on the 'gifts' tab on the main banner bar and complete the form. Gift certificates will be sent via email to the recipient listed.

How do I check my order status?

Once your payment has been accepted you will receive an email with a tracking number confirming shipment. You can either click on the tracking number in the email and it will direct you to the tacking page or you can visit the shipping carrier's website and enter the tracking number provided for details about your shipment.

Sales and Public Relations Questions
Who do I contact if I am interested in having ISL carry my brand?

For sales inquiries, send an email to info@isntshelovelystore.com. Tell us about your brand, your target market, your minimums, a link to your website if you have one and names of other stores that carry your brand.

Who do I contact for press inquiries?

For press inquires and/or interviews contact Kristing@isntshelovelystore.com

Who do I contact about legal issues?

For legal issues or questions please contact legal@isntshelovelystore.com

How do I contact the marketing department?

For the marketing department please contact marketing@isntshelovelystore.com